When selling and delivering goods to customers for cash payment, an online store is required to issue a cash receipt. This is mandated by Article 2 of Federal Law No. 54-FZ dated May 22, 2003. Beyond legal requirements, an online store appears more trustworthy to customers when it issues receipts — it reduces questions about refunds, warranty service, etc.
In Russia, a cash register must not only be purchased but also registered with the tax authorities, serviced quarterly by authorized organizations, and re-registered with the Federal Tax Service approximately every 12–13 months (fiscal memory replacement). In addition, operating a cash register involves maintaining a cashbook, depositing funds in accordance with cash limits, and complying with other cash discipline regulations.
All of this is costly — both financially and in terms of time and staff effort. The Shipperty courier delivery service can help you handle this through our “cash handling for online stores” service.
The process is simple. We sign an agency agreement with your company and become your sales agent. You transfer goods to us for resale — we sell them according to your requests, deliver them under our legal entity, and issue our own receipt. We then transfer the funds to your business or sole proprietorship account, deducting only the cost of services (delivery fees and agency commission). Transfer frequency: once a week, twice a month, or once a month. At the end of each month, we sign an agency report and a service delivery act.
The commission for the cash handling service is 1% of the receipt amount.
If you already issue receipts yourself and only need to collect payments from customers and have them transferred back to you — check out our Cash on Delivery for Online Stores service.
Frequently Asked Questions on "Financial Support for Online Stores"
Clients sometimes request a sales receipt along with the cash receipt. What should we do?
By law, we are not obliged to provide sales receipts by default, but clients have the right to request them. We’ve taken care of this: every order includes a sales receipt along with the cash receipt. Since there is no strictly defined format, we use a delivery note supplemented with the required company information. A sample can be found in the “Documents” section.
What does the cash handling commission include?
Are there any hidden fees? Can it be reduced? The commission is set by our pricing plan and covers expenses such as maintenance and recordkeeping of cash registers, cash collection, counting and depositing funds to the bank, and insurance for transporting cash by couriers. If you use both our delivery and cash handling services, you only pay the delivery fee and 1% of the receipt amount. Additional fees apply only for optional cargo insurance. No hidden charges.
Why are funds transferred no more than once a week? I need them more frequently.
Transfers require time for report preparation and reconciliation on both sides. That’s why the minimum interval is once per week. For most small online stores, this is sufficient. However, if your turnover is significant, we can arrange more frequent transfers.